Candy Striped Break Fern

What is your return policy?

If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.

What if my plant is damaged?

Freedom Foliage guarantees that the plants are alive and healthy when shipped. Freedom Foliage prepares plants to be shipped by putting plants in cardboard sleeves to prevent damage. Plants are packed so that they should arrive in good condition. There is a risk of damage such as bent or torn leaves and stems when shipping plants in the mail. Plants with a bent leaf, stem, or a tear in a leaf will not be replaced.

Also, many delicate leaved plants, such as but not limited to Alocasia and African Violets, do not ship well. Their leaves tend to curl, break, discolor, or dieback altogether. Provided the plant is still in good shape and is viable, a refund or replacement will not be issued.

If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.

All plug packs will be shipped with the 5 plants in that pack wrapped together. If your pack is a variety pack, each plant in the pack will be individually labeled. If it is a single cultivar pack, the outside of the packing sleeve will state the plants name. 

Shipping is via UPS Ground unless otherwise specified. We ship orders on Monday unless Monday is a holiday, and then orders will be shipped on Tuesday. You will receive a tracking number once your order has shipped. All plants and packs are individually wrapped in cardboard sleeves to keep them from being damaged during theshipping process.

We try to ship all orders on the first shipping date after the order is placed, but that is not always possible. Therefore, please allow 1-2 weeks for tracking information to be provided.

For more information about our shipping policies, please see our FAQs page.