What is your return policy?
If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.
What if my plant is damaged?
Freedom Foliage guarantees that the plants are alive and healthy when shipped. Freedom Foliage prepares plants to be shipped by putting plants in sleeves or wrapping them in packing paper. Plants are packed so that they should arrive in good condition. There is a risk of damage such as bent or torn leaves and stems when shipping plants in the mail. Plants with a bent leaf, stem, or a tear in a leaf will not be replaced.
Also, many delicate leaved plants, such as but not limited to Colocasia, do not ship well. Their leaves tend to curl, discolor, or dieback altogether. Provided the Corm/Bulb of the plant is still viable, a refund or replacement will not be issued.
If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.
