Caladium "Pink Panther"

What is your return policy?

If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.

What if my plant is damaged?

Freedom Foliage guarantees that the plants are alive and healthy when shipped. Freedom Foliage prepares plants to be shipped by putting plants in sleeves or wrapping them in packing paper. Plants are packed so that they should arrive in good condition. There is a risk of damage such as bent or torn leaves and stems when shipping plants in the mail. Plants with a bent leaf, stem, or a tear in a leaf will not be replaced. 

Also, many delicate leaved plants, such as, but not limited to Colocasia, do not ship well. Their leaves tend to curl, discolor, or dieback altogether. Provided the Corm/Bulb of the plant is still viable, a refund or replacement will not be issued. 

If you receive a shipment with a severely damaged plant, a photo will be required to see the severity of the damage. The photo will help us determine what happened to the shipment and prevent a similar incident in the future. Freedom Foliage must be contacted within 24 hours after receiving the damaged plant for us to determine if a refund or replacement is warranted.

All plants, unless specifically stated, are plants growing in 4-inch pots. For shipping purposes, plants will be removed from their pots and shipped bare root. Their roots will be wrapped in moistened paper towel and wrapped in plastic wrap. 

Shipping is via UPS Ground. We ship orders on Monday unless Monday is a holiday, and then orders will be shipped on Tuesday. You will receive a tracking number once your order has shipped. All plants are individually wrapped in paper and dowel staked, so they do not move around during the shipping process.

We try to ship all orders on the first shipping date after the order is placed, but that is not always possible. Please allow 1-2 weeks for tracking information to be provided. 

For more information about our shipping policies, please see our FAQs page.